Acceptance of Terms
By accessing or using enroop.com ("the Platform") or any ENROOP service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.
These Terms constitute a legally binding agreement between you and ENROOP ("Company", "we", "us", or "our"). Users under the age of 18 may not create an account or use the Platform.
Accounts & Eligibility
Eligibility
You must be at least 18 years old to use ENROOP. By creating an account, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into these Terms
- All information you provide is accurate, complete, and current
- Your use of the Platform does not violate any applicable law or regulation
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect unauthorized access to your account.
One Account Per User
Each person or entity may maintain only one ENROOP account. Creating duplicate accounts to circumvent suspensions or restrictions is prohibited.
Creator Terms
If you register as a creator, you agree to the following:
Profile Accuracy
All profile information, social metrics, collaboration history, and audience data you publish must be accurate and not misleading. Inflated follower counts, fake engagement metrics, or fabricated collaboration case studies are strictly prohibited and will result in immediate account termination.
Connected Social Accounts
You may connect your Instagram, YouTube, and LinkedIn accounts to ENROOP. By connecting an account, you:
- Authorise ENROOP to access the specific data scopes displayed in the permission screen during the OAuth flow
- Confirm you are the owner or authorised administrator of that account
- Agree that ENROOP may display your profile data and post metrics on your public creator page
For Instagram, your account must be a Professional account (Business or Creator type). Connecting a personal Instagram account is not supported.
For YouTube, connecting your channel authorises ENROOP to read your channel stats and video library via the YouTube Data API v3 and YouTube Analytics API. Our use of YouTube API data is governed by the YouTube API Services Terms of Service.
For LinkedIn, connecting your account authorises ENROOP to read your profile, follower statistics, and post/engagement analytics via the LinkedIn Community Management API. Our use of LinkedIn API data is governed by the LinkedIn API Terms of Use.
ENROOP's access to all connected social accounts is read-only — we will never post, comment, message, or modify your accounts on any platform.
You may disconnect any social account at any time from Dashboard → Platforms. Disconnection revokes ENROOP's API access but does not automatically delete previously synced data from your profile. To request data deletion, see our Privacy Policy — Data Deletion.
Deal Acceptance
Accepting a deal request creates a binding commitment to deliver the agreed deliverables within the agreed timeline. Repeatedly accepting deals without fulfillment may result in account suspension.
Content Ownership
You retain ownership of all content you upload to ENROOP (photos, videos, blogs, case studies). By uploading content, you grant ENROOP a non-exclusive, worldwide, royalty-free licence to display, reproduce, and distribute that content on the Platform and in marketing materials that promote the Platform.
Brand Terms
If you use ENROOP as a brand representative, you agree to the following:
Authority to Act
You represent that you have the authority to submit deal requests and make financial commitments on behalf of the company you represent.
Deal Requests
Submitting a deal request is an expression of intent to collaborate and does not create a binding contract until the creator accepts the deal. Once accepted, both parties are bound by the agreed terms (deliverables, budget, timeline).
Accurate Information
All information provided in deal requests (company name, campaign details, budget) must be accurate. Misrepresenting your identity, budget, or campaign intent is prohibited and will result in account termination.
Creator Independence
Creators are independent professionals, not employees or agents of ENROOP. ENROOP does not guarantee the quality, timeliness, or outcome of any creator's deliverables.
Deals & Payments
Payment Processing
All payments on ENROOP are processed through Razorpay. By initiating a payment, you agree to Razorpay's terms of service and privacy policy. Payment amounts are always determined server-side by ENROOP and cannot be altered by the client.
Platform Fees
ENROOP may charge a platform service fee on transactions. Any applicable fees will be disclosed clearly before you complete a payment. Current fee structures are available at enroop.com/pricing.
Refunds & Disputes
Refund eligibility depends on the deal status:
- Pending / not yet accepted: full refund available on request
- Accepted / in progress: refunds subject to mutual agreement between creator and brand
- Completed: refunds are not available unless there is a material breach of agreed deliverables
To raise a dispute, contact [email protected] within 14 days of the transaction.
Taxes
Each party is responsible for their own applicable taxes (GST, TDS, income tax) arising from transactions on ENROOP. ENROOP may issue TDS certificates where required under Indian tax law. Consult your tax advisor for guidance.
Third-Party API Services
ENROOP integrates with third-party platforms via their official APIs to enable social account connections. By connecting a third-party account, you acknowledge that your use of that platform's data through ENROOP is also subject to that platform's own terms of service.
YouTube API Services
ENROOP uses the YouTube Data API v3 and YouTube Analytics API provided by Google LLC. By connecting your YouTube channel, you agree that:
Instagram / Meta APIs
ENROOP uses the Instagram Graph API provided by Meta Platforms, Inc. By connecting your Instagram account, you agree that your use is also subject to Meta's Privacy Policy and the Meta Platform Terms.
LinkedIn API
ENROOP uses the LinkedIn Community Management API provided by LinkedIn Corporation. By connecting your LinkedIn account, you agree that your use is also subject to the LinkedIn Privacy Policy and the LinkedIn API Terms of Use.
Google Sign-In
ENROOP uses Google OAuth 2.0 for user authentication. By signing in with Google, you agree to Google's Terms of Service and Privacy Policy.
AI Analytics Assistant
ENROOP provides an optional AI Analytics Assistant in the creator dashboard that answers questions in natural language about your own connected-platform analytics. By using it, you agree to the following.
How It Works
The assistant retrieves your own synced analytics and sends your question, together with the relevant portions of that data, to Google Cloud Vertex AI(the Gemini model) to generate a written response. It can only access the data of the account owner asking the question, and it is read-only — it cannot post, modify, or delete anything on ENROOP or on any connected platform. Your use of this feature is also subject to Google Cloud's terms and Privacy Policy. Data sent to Vertex AI is not used to train Google's models; see our Privacy Policy — AI Analytics Assistant.
No Warranty; Not Professional Advice
The assistant computes figures from your stored analytics and is instructed not to invent numbers, but AI-generated output may still be incomplete or inaccurate. It is provided "as is" for informational purposes only and does not constitute financial, legal, tax, or business advice. You are responsible for independently verifying any figure or recommendation before relying on it. ENROOP is not liable for decisions made on the basis of the assistant's output.
Acceptable Use
You agree to use the assistant only to analyse your own account and not to attempt to access another user's data, reverse-engineer or extract the underlying model or prompts, or use the feature to generate unlawful, infringing, or abusive content. We may rate-limit, suspend, or withdraw the assistant at any time, and it may be unavailable or change as we improve it.
Content & Intellectual Property
ENROOP IP
The ENROOP name, logo, platform design, software, and all associated intellectual property are owned exclusively by ENROOP. Nothing in these Terms grants you any right to use ENROOP's trademarks, trade names, or branding without prior written consent.
User Content
You retain full ownership of content you upload. The licence you grant ENROOP (described in Creator Terms) is limited to operating and promoting the Platform, and terminates when you delete the content or close your account, subject to caching and backup timelines.
Third-Party Content
You must not upload content that infringes any third party's intellectual property rights. If you believe content on ENROOP infringes your copyright, please contact us at [email protected] with full details of the claimed infringement.
Prohibited Conduct
You agree not to:
- Provide false, misleading, or fabricated metrics, collaborations, or identity information
- Use the Platform to harass, threaten, or abuse other users
- Attempt to circumvent the Platform by contacting the other party outside ENROOP to avoid fees after a deal is initiated through the Platform
- Scrape, crawl, or systematically extract data from ENROOP without written permission
- Upload malicious code, viruses, or any content designed to disrupt the Platform
- Create multiple accounts or impersonate another person or entity
- Use ENROOP for any unlawful purpose or in violation of applicable law
- Reverse-engineer, decompile, or attempt to extract the source code of any part of the Platform
- Use automated tools, bots, or scripts to interact with the Platform in a way that impairs its operation
Violation of these prohibitions may result in immediate account suspension or permanent termination, at our sole discretion.
Termination
By You
You may close your account at any time from your dashboard settings. Closing your account does not automatically cancel active deals or forfeit completed payments.
By ENROOP
We may suspend or terminate your account, with or without notice, for any of the following reasons:
- Violation of these Terms or our policies
- Providing false or misleading information
- Repeated failure to fulfill accepted deals
- Engaging in fraudulent or abusive behaviour
- Any activity that poses a legal, reputational, or security risk to ENROOP or its users
Upon termination, your access to the Platform will be revoked. Content you have published may be removed, and pending payments will be handled in accordance with our refund policy.
Disclaimers
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
ENROOP does not warrant that:
- The Platform will be uninterrupted, error-free, or secure at all times
- Any creator metrics or profile data are verified or guaranteed to be accurate
- Any deal request will result in a successful collaboration
- The Platform will meet your specific business requirements
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, ENROOP, ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM.
In any case, ENROOP's total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid to ENROOP in the 12 months preceding the claim, or ₹5,000 — whichever is greater.
Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation.
If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be notified to registered users via email or an in-app banner at least 14 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Platform and may close your account before the changes take effect.